How do I reset a forgotten password?

If you forget your password and your account is not locked, you can use the Forgot Your Password option on the Login page to reset your password. Depending on the configuration, you may not be able to reset your password from an unregistered browser.

To reset a forgotten password:

1. In the Log In window, click or tap Forgot Password
2. Then, click "Forgot your password?"
3. Enter your Login ID and click or tap Submit.
4. On the Login page, click or tap one of the contact methods that are on file for you. We send you the code using the contact method that you selected.
5. On the Secure Access Code page, enter the code and click or tap Submit. The New Password page appears.
6. On the New Password page, enter your new password in the New Password field.
7. Re-enter the password in the Confirm Password field.
8. Click or tap Submit.

Note: If you close out of a session after submitting your Login ID and then open it within a very short timeframe, click or tap I already have a Secure Access Code.

Note: If the Remember Me check box is selected, it will block you from entering a different Login ID.

If you have any further questions about this, call us at 206.398.5500 or send us a message.