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How do I pay a bill using Bill Pay?

One you are enrolled in Payments and you have added payees, you can use the Payments page to select a payee and pay a bill.

What is the difference between an IRA Certificate and an IRA Savings Account?

IRA certificates and accounts both share the same tax benefits.

What happens to my Traditional IRA if I die?

The benefits within your IRA will pass directly to your named beneficiaries without being subject to the estate probate process.

How do I hide Payees in Bill Pay?

If you use Bill Pay frequently, you may find that you have some payees that you use more than others, and maybe even some that you hardly ever use. You can easily hide those payees to keep your list organized.

How long will it be until I get a decision on my loan application?

The decision take approximately 1-2 business days. Once we have reached a loan decision, we will contact you directly and by mail notifying you of your loan decision.

How do I send a message about a transactions on the Activity Center page?

You can use the Activity Center page to send a message about a transaction.

Where can I find my Member Number?

Your member ID is always printed at the top right of your monthly statements, and should have been issued to you if you opened your account at a branch.

How do I put a stop payment on a check?

In order to submit a stop payment, you can either go to a branch or call in to our member service team at 206.398.5500 between the hours of 8:00 a.m. - 6:00 p.m. Monday through Friday, and 10:00 a.m. - 2:00 p.m. on Saturdays.

How do I ask a question about a transaction?

Scenario: When I view my transactions on the Account Details page, I notice a problem with one of the transactions, and I want to ask a question about it.

Does it cost me anything to make a stop payment using Bill Pay?

The stop payment fee for Bill Pay is $21.

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