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How do I update my personal and contact information?

You can update your personal information with us through your Online Banking. Once logged in, select Profile > Profile Updates > Address and Phone number or  Profile > Profile Updates > Email Address.

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Where can I find payoff information for my loans?

If you’re looking for payoff information and are a signer on the loan in question, you may call in to member services at 206.398.5500.

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Who can contribute to my Roth IRA?

You're eligible if you earn compensation and your Modified Adjusted Income (MAGI) is less than the defined limits set by Congress.

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What do I do if I have forgotten my Online Banking password?

If you have forgotten your Online Banking password, visit fortisedgecapital.com and click the 'forgot password?' link in Online Banking login box.

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When will my deposited funds become available?

Cash is made available after the deposit is made. Checks or other negotiable items will have at least $225.00 made available immediately, with a two business day hold in place to ensure the check can be cleared.

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Where can I find my account number and routing number?

The routing number is at the bottom of the page at fortisedgecapital.com. You can find account numbers on your statement and under 'Account Details' in online banking.

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What's the process of getting the auto funding if I'm buying from a dealer? What about from a private party?

Once you have a loan approval from us, if you're purchasing from a dealer, we'll need a dealer-signed purchase order with all the correct information including the VIN, mileage, borrowers names, and the final unpaid balance that is being financed with us.

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What is the maximum amount guaranteed to be protected By NCUA?

Per the information at the official website of the NCUA; Your accounts are insured up to $250,000 per account owner, per credit union, for each account ownership category.

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How can I modify my Online Banking alert and notification settings?

To modify non-credit card notifications being received, please log in to your Online Banking and go to Profile > Alerts.

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What is a mortgage?

A mortgage is a loan secured by your home. Mortgages can be used to purchase homes and property, to refinance an existing home loan, and in some cases to provide cash or pay off other debt.

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